The USA has some of the most expensive telecoms services in the world. The results from our recent consumer survey suggest that these prices may be...
Some high-profile operators have divested their digital service divisions, but many operators are looking beyond connectivity for revenue growth....
This report provides analysis of aspects of Analysys Mason’s consumer survey that relate to customer satisfaction, churn and user experiences...
Operators are targeting revenue growth in three ways: connectivity-led growth, growth from digital services to support the core and growth from new...
This report provides key findings from consumer survey data from the Philippines and gives an analysis at the operator level. It covers fixed...
Many consumer divisions have seen revenue erode, in real terms, for the past 10 years. Business division revenue has held up much better. This...
This article explores what we expect to see as the main trends in the consumer telecoms market in 2023. It covers price rises, content strategies,...
The metaverse is the superset of existing and future virtual spaces that either virtually enhance physical reality or are entirely virtual worlds....
This report uses consumer survey data to analyse customer satisfaction KPIs such as Net Promoter Score (NPS) and churn intention among smartphone...
This article outlines some of the initiatives that operators have put in place to help realise their own and their customers’ aspirations for...